First, thank you so much for taking this journey through our emerging DC Universe Rewards Program with us! With your help, we will be able to iron out all the little kinks that will make our long-term experience much better for everyone.
HOW THIS WORKS:
We have created 4 topics devoted to different categories of feedback. As you explore the DC Universe Rewards Program, if you have any questions, comments, or suggestions, please use one of these topics or resources to submit your thoughts. By doing it with this organization, we are able to pass along your feedback MUCH more effectively! They are:
How it Works - A quick visual guide to your Rewards experience.
Frequently Asked Questions - A landing page with all the most common questions about the DC Universe Rewards Program.
General Questions About the DC Universe Rewards Program - An ongoing Q&A session for any questions not addressed in the Frequently Asked Questions area.
Account & Profile Creation - For discussing challenges or ideas around filling out your account information and profile.
Rewards: Your Experience Earning Tokens! - For when the amount of tokens you earn might not match what you were expecting, or the value doesn’t seem right.
"I did not receive a confirmation on my posters or pins, when can I expect the prize?"
We ask that members allow 6-8 weeks for shipping on their items due to COVID-related delays. We are currently working on getting confirmations out to all members who have redeemed their codes, so please stay tuned!
"Can I stack my discount codes for the shop?"
You may only use one discount code per order.
"How often are new rewards dropped?"
New Rewards are updated on a semi-regular basis. Keep your eyes peeled on the notification bell in the Rewards section!
"Why do some many folks have thousands of tokens in the leaderboard?"
The leaderboard is a reflection of the total amount of tokens earned over time. For some people, they have received refunds due to an error of accidental redemptions or damaged product. For this reason, it appears they have a lot more tokens, but their actual balance is closer to the high average.
"Will any Rewards prizes that were in the inventory previously be available in the future?"
Then it’s time to board the ship! Climb on the SS DC Universe Rewards Program here , and let us know every little thing you can think of about your experience!
HOT TIP! Ad-blockers might prevent you from earning tokens, so please turn them off if it seems like you’re not earning tokens.
Thank you all so much for going on this journey with us- we hope you’ll have as much fun earning tokens as we did building the program!