Hi, everyone! As we approach this, our final day of the Rewards program, we would like to answer the common questions we are receiving in chat as well as our inboxes:
Where is my reward?
We are now assessing the final inventory on everyone’s redemptions. You can expect that your reward will be shipped out within the next two weeks, particularly with regards to posters and pins. If you feel that too much time has elapsed, please reach out to firstname.lastname@example.org via e-mail for your specific status.
When will the shipping start?
All final items that have not been shipped, particularly posters and pins, will be shipped out in the next two weeks.
What if my shipping information has changed?
If you are still waiting on a poster or a pin and have had a change of shipping address, please contact email@example.com and we will update your information.
When will we know who won the Sweepstakes?
We will begin reaching out to winners within a week. Be sure to keep an eye on your e-mail inbox!
Will there be another Rewards program in the future?
We are working hard to let the folks in charge know that you all loved having a Rewards program! Part of that is also sharing the ways we can make a future program bigger, and better than ever! We hope that you will share your experience with us in our Rewards Retrospective think tank
Where can I share my final thoughts on the Rewards program?
We would love a chance to run this program again, with all of your valuable feedback taken into consideration! This includes some obvious improvements like a smoother and more communicative redemption process and higher quantities of rewards. But we would love to hear all of your thinking from A-Z, so any future Rewards programs we launch will have YOUR vision in mind!
You can share your thoughts in our dedicated Reaction Topic here:
What Was Your Overall Experience With Rewards? A Retrospective
What if I have a different question about my Reward?
For questions about your particular Reward, please contact firstname.lastname@example.org for more information.
Thank you to everyone who participated in Rewards and shared your thoughts along the way. While it had its challenges, we know that you all were very passionate about the experience. We can’t wait to make it even better for the future, and we couldn’t do it without you!